Privacy Policy
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SL Logistics is committed to ensuring that your personal information is protected and handled with the utmost care. This Privacy Policy describes how we collect, store, and use your data, and your rights regarding this information.
1. Information We Collect
We collect information to provide efficient and reliable logistics services. This includes:
- Consignor and consignee details: Name, address, phone number, and email to ensure proper shipment handling.
- Shipment details: Weight, dimensions, contents, and declared value to process deliveries accurately.
- Payment information: Mode of payment, transaction ID, and billing address to process your transactions securely.
- Tracking and delivery data: Real-time updates and proof of delivery to keep you informed.
We may also collect additional data for service improvements, such as customer feedback or service ratings.
2. How We Use Your Information
Your data is used for the following purposes:
- Processing and delivering your shipments efficiently and on time.
- Communicating updates regarding shipment status or delays.
- Billing, invoicing, and managing payment transactions securely.
- Improving customer service, website experience, and logistics processes.
- Ensuring compliance with legal and regulatory requirements.
We may also use aggregated, non-personal data for internal reporting and business analytics.
3. Sharing Your Information
We respect your privacy and do not sell your personal data. We may share information in the following circumstances:
- With our trusted logistics partners and service providers to handle shipments efficiently.
- When required by law, legal proceedings, or regulatory authorities.
- To prevent fraud, unlawful activity, or potential threats to the safety of our network.
All partners are contractually obligated to protect your data and use it solely for the purposes agreed upon.
4. Data Security
We implement strong technical and administrative safeguards to protect your information, including:
- Secure encryption for sensitive data, including payment information.
- Access controls limiting data to authorized personnel only.
- Regular security audits and monitoring to detect and prevent unauthorized access.
Despite these measures, no system is completely secure. We advise you to take precautions when sharing sensitive information.
5. Your Rights
You have several rights regarding your personal information:
- Access the personal data we hold about you and request a copy.
- Request corrections or updates to inaccurate information.
- Request deletion of your data, subject to legal or regulatory retention requirements.
- Opt-out of marketing communications where applicable.
To exercise any of these rights, please contact our support team using the information below.
6. Cookies & Tracking
Our website uses cookies to improve your browsing experience, including:
- Session cookies to maintain your login or tracking information.
- Performance cookies to analyze website traffic and enhance usability.
- Functional cookies to remember your preferences and settings.
These cookies do not contain personal data beyond shipment reference numbers and tracking codes.
7. Contact Us
SL Logistics
P&B Complex, Opp. Ayyappankavu, Pirayiri PO, Palakkad - 678004
Phone: 9895672143, 8921571094
Email: info@sllogistics.com
For any questions, concerns, or requests related to your personal data, please reach out to us. Our team will respond promptly to assist you.